Intensive Sessions 2018

2018 Intensive Sessions


INT1A: How The Heck Did We Get Here? Sherbrooke’s Path to Mastery

Suellen Beatty, Chief Empowerment Officer, Sherbrooke Community Society, Inc.
Kim Schmidt, Leader Resident Care Services, Sherbrooke Community Society, Inc. 

This session will take participants on the culture change journey with Sherbrooke Community Centre as they venture from becoming a part of the Eden Registry in 1999 to today, as a community reknowned for its innovative Village Model and advanced practices that others seek to learn from. Participants will learn about the challenges and successes encountered along Sherbrooke’s unique path to mastery.  Innovations and creative ideas will be highlighted. Participants will also be involved in brainstorming and examining ideas to take home for improving quality of life and creating well-being for the Elders they serve.

Participants will be able to:

  • Name 2 challenges and 2 successes that Sherbrooke experienced along their culture change journey;
  • Identify 2 potential barriers to new implementation strategies that the participant might encounter and how they might overcome them; and
  • List 2 ideas for implementation that other participants have successfully applied.

Learning Level: Advanced

Living Environment: SN, AL, SmRC, SH, CCRC/LP, HCBS

INT1B: Patterns of Connection: Group Work for Aging in Community

Raines Cohen, Cohousing Coach, Aging in Community

What does it take to help people (of any age) live well together? What human dynamics come in to play in our interactions with one another? How can we build collective awareness, among residents and advisors, of how to better support one another in effective sharing and caring? Let’s explore together in a hands-on experience using the Group Works Deck cards to plan gatherings where we’re all engaged in better hearing of one another’s true intention and supporting each other in collective action.

Participants will be able to:

  • Name 2 challenges that aging community groups might experience regarding group dynamics;
  • List 2 categories of group dynamics and their associated patterns; and
  • Identify 2 aspects of a strong plan for putting new group dynamics tools into action

Learning Level: Novice

Living Environment: SmRC, SH, HCBS

INT1C: Lean into Eden: Creating a Lean Management System for Long-Term Care 

Laurie Parsons, Resident Care Services Supervisor, Sagewood Continuing Care
Cindy Marble, Director of Care, Rosecrest Communities 

In 2015, Rosecrest Communities embarked on a Lean Six Sigma journey utilizing a management system based on the Toronto-based SickKids Hospital Accreditation Canada leading practice. In this system, Elders are our ultimate customers. Using this customer service approach, we have greatly enhanced Elder-directed care, and care partner-directed human resource decisions that have enriched the lives of Elders substantially and measurably. We utilize a structure that includes daily status sheets and huddle boards that utilize a ticket system that engages care partners in collaborative problem solving using lean and six sigma processes.

Participants will be able to:

  • Name 2 components of a lean/quality management system;
  • List 3 components of facilitating a successful huddle board; and
  • Identify how to apply 4 Lean Six Sigma problem-solving tools.

Learning Level: Advanced

Living Environment: SN, AL

INT1D: Finding the Processes That Support Your Passion

Joan Devine, Director of Education, Pioneer Network

There are many passionate people who see the need to change the culture of aging, fired up to make a difference for the Elders they serve.  But common sense and experience tells us that passion alone is not enough. We need processes to support our passion and to ensure that the changes we make live on when we are no longer there to stoke the flames.  In this session, we will explore some foundational practices that can support your passion and identify where to find resources to help you build and develop the processes and systems you need.

Participants will be able to:

  • Name 2 practices (the WHAT) that support the sustainability of person-centered practices;
  • List 2 effective steps for putting new person-centered practices into action; and
  • Identify two resources (the HOW) available that can help support new practices.

Learning Level: Advanced

Living Environment: SN, AL, CCRC/LP

INT1E: Personal Transformation: The Key to Sustainable Culture Change

Heather Janes, Chief Executive Officer, Christie Gardens

“Nothing happens without personal transformation”
— W. Edwards Deming 

Wise leaders of true culture change know they must be committed to the personal transformation of all who choose to live and work in their organization. They must be committed to not only a new “model” of care, but more importantly to a new “philosophy.”  Come hear what Christie Gardens’ ongoing culture change journey is teaching them about the significant difference between the two, and how great of an impact personal transformation has had in moving them forward.

Participants will be able to:

  • Name 2 qualities that distinguish a model of care from a philosophy of care;
  • List 2 ways that the Eden Alternative Domains of Well-Being™ support personal transformation; and
  • Identify 2 approaches for identifying and growing leaders.

Learning Level: Advanced

Living Environment: SN, AL, SmRC, SH, CCRC/LP

INT1F: Changing Our Behavior: Rethinking Our Perspective about Dementia

Karen Stobbe, Executive Director, In the Moment
Sonya Barsness, Gerontologist, Sonya Barsness Consulting LLC 

For decades we have used negative language to describe persons living with dementia. “Inappropriate, problem, difficult, and challenging” are some of words we have used to describe them. How has that developed our mindset? What do we really think about persons living with dementia? Join this interactive session as we respectively engage in a conversation about changing OUR behavior around how we think, act and see persons living with dementia.

Participants will be able to:

  • Name 2 ways that we treat people who live with dementia;
  • List 2 ways that we can change our behavior and help teams change; and
  • State 2 ways that “behaviors” are actually an expression of need.

Learning Level: Advanced

Living Environment: SN, AL, SmRC, SH, CCRC/LP, HCBS

INT1G: Lessons from Kitchen Table: “There’s no such thing as can’t”… “Money doesn’t grow on trees”… and “It takes a village”…

Lauren Turkovitz, Registered Dietician, St. John’s Home
Linda McCoy, Dining Practice Partner, St. John’s Home 

Experience our meal process transitions that begin with wise words from the mouths of Elders. “There’s no such thing as can’t…” Learn how we converted a rigid tray line meal delivery service to a meaningful, family style meal experience. “Money doesn’t grow on trees…” Discover how unwavering leadership and very little cash can make a difference.  Learn to create your own organizational vision for creating a convivium meal experience that leverages existing resources, while improving outcomes, transforming relationships, and customizing options. Lastly, “It takes a village…” will help you consider and plan how interdisciplinary expertise can drive a better outcome!”

Participants will be able to:

  • Identify 3 foundational tools to facilitate the Elders’ relationships with employee care during meals;
  • Name 2 ways an interdisciplinary approach to meals could improve the Elder/ employee care partner experience; and
  • List 2 ways the participant’s organization can repurpose spending to improve the Elder/ employee care partner experience.

Learning Level: Advanced

Living Environment: SN, AL, SmRC



INT2A: Unleashing Innovation in the Culture Change Movement

Kavan Peterson, Director, ChangingAging

Business as usual (PowerPoint presentations, status reports, brain storms, managed discussions, etc.) stifle the inclusion, engagement, and risk-taking necessary for culture change. Liberating Structures (LS) unleashes culture change by productively and playfully transforming how we engage. Liberating Structures dramatically change the way results are generated without expensive investments, complicated training or major organizational shifts. Drawn from complexity science, these simple methods shift group interactions towards purposeful engagement, creativity and innovation. Whether starting a new culture change initiative or restarting one that has stalled or plateaued, LS can help avoid perennial problems of disengaged colleagues, dysfunctional groups, and wasted ideas.

Participants will be able to:

  • Name 2 qualities of the microstructures that shape/influence/govern the way we work together and introduce strategy;
  • Identify 2 challenges/opportunities in their day-to-day work being stifled by traditional structures; and
  • List 2 ways one can identify the appropriate LS method to help tackle challenges/opportunities.

Learning Level: Intermediate

Living Environment: SN, AL, SmRC, SH, CCRC/LP, HCBS

INT2B: Effective Responses to Emotional Trauma in Person-Directed Care Settings

Lisa Kendall, Licensed Clinical Social Worker, Crossroads Counseling

CMS requires the provision of culturally competent, person-directed, trauma-informed behavioral health care. Good care in any setting requires us to recognize that emotional trauma is associated with increased vulnerability to chronic illness and depression in Elderhood, a time when Elders seek meaning in their lives and to make peace with the past. This session explores how a variety of traumatic experiences may impact Elders, engages the audience in understanding the challenges that arise in addressing the needs of Elders affected by trauma in their unique practice settings, and provides resources to further explore hope, healing, and well-being for humanity’s most resilient.

Participants will be able to:

  • List 3 benefits of resolving painful memories in Elderhood
  • Name 3 ways trauma might keep an Elder from experiencing well-being
  • Identify 3 key components of a plan that integrates evidence-based screening tools for trauma into existing intake protocols.

Learning Level: Intermediate

Living Environment: SN, AL, SmRC, SH, CCRC/LP, HCBS

INT2C: Restore Me: A New Twist on Restorative Care

Angie McAllister, Director of Cultural Transformation, Signature HealthCare Hometown
Annette Wenzler, Chief Nurse Executive, Signature HealthCare Hometown
Ryan Myracle, Hometown Culture Change Learning Manager, Signature HealthCare Hometown 

Does your approach to restorative nursing seem outdated?  Historically restorative nursing is a task-focused, routine, program owned by the nursing department.  In this session, you will learn how to apply the 7 Eden Alternative Domains of Well-Being™ to create a person-directed experience that engages all members of the care partner team.   You will also hear about two innovative concepts that will challenge your own perspective of restorative care.

Participants will be able to:

  • Name 2 reasons why traditional approaches to restorative care typically yield poor outcomes;
  • List 2 ways that the Restore Me approach differs from traditional approaches to restorative care; and
  • Identify 2 positive, measurable outcomes from this holistic approach to restorative care.

Learning Level: Intermediate

Living Environment:  SN, AL, CCRC/LP

INT2D: Rising Up to Retain Your Staff: A Call to Action for Leaders 

Walter Coffey, Managing Partner, WD International, LLC
David Sprowl, Managing Partner, WD International, LLC 

Principle Ten of The Eden Alternative states that “wise leadership is the lifeblood of any struggle against the three plagues.” Described as a “driver,” this principle must be addressed first when creating a person-directed culture. Leadership is a behavior, not a position.  Thus, the person-directed organization cultivates the leader within every employee.  Doing so creates engaged employees with a powerful sense of purpose, a strong sense of ownership in the organization’s vision, and an opportunity to continue to grow. Through the HourGlass Mentoring | Coaching Model, the session will provide a pathway for leaders to develop and retain their staff.

Session Objectives:

  • List 2 ways that knowing each person well deepens job satisfaction and employee growth and development;
  • Name 2 ways that empowerment differs from delegation; and
  • Identify 2 key aspects of the HourGlass Model

Learning Level: Intermediate

Living Environment:  SN, AL, SmRC, SH, CCRC/LP, HCBS

INT2E: No Limits: Immersing a Large Organization in the Eden Alternative Domains of Well-Being

Silvia Holl, Director of Nursing, Wesley Mission Queensland

Participants will learn how a large organization has embedded the 7 Eden Alternative Domains of Well-Being™ into all operations. The session will help others understand key strategies for interpreting and putting the Domains into practice, regardless of role, discipline, or responsibility. The session demonstrates how a, cross-functional team workshop aligned and married the Domains with the organization’s own values and vision for the future. Small focus groups involving residents, staff and families assisted in the engagement of this care model. Participants will learn how this brought about a cultural shift in the organization and changed the organization as a whole.

Participants will be able to:

  • List 2 steps for integrating any of the Eden Alternative Domains of Well-Being™ into daily practices;
  • Name 2 opportunities for growth for Elders, employees, and family members; and
  • Identify 2 methods for evaluating the impact of the Eden Alternative Domains of Well-Being™

Learning Level: Advanced

Living Environment:  SN, AL, SmRC, SH, CCRC/LP, HCBS

INT2F: Beyond Events & Regulations: Creating Meaningful Engagement

Liana Sisco, Activities Coordinator, Lutheran Towers

Principle Six of The Eden Alternative emphasizes that meaningless activity corrodes the human spirit.  Explore meaningful engagement from the perspective of an activity coordinator and a chaplain who work in an urban, affordable housing setting. This session will highlight why deep connections matter in independent living communities.  Participants will consider the difference between friendliness and companionship, and ways to facilitate close and continuing contact between all care partners to facilitate a culture of meaningful engagement.  Other topics will include how we encourage learned helplessness and helping Elders identify the gifts they can bring to the community.

Participants will be able to :

  • Name 2 ways that meaningful relationships impact meaningful engagement;
  • List 2 ways that care partner teams can enable helplessness; and
  • Identify 2 short term goals for leveraging close connections to deepen engagement.

Learning Level: Intermediate

Living Environment:  SN, AL, SmRC, SH, CCRC/LP 

INT2G: Person-Directed Nursing Creates Meaningful Engagement

Deborah Heath, Registered Nurse

Clinical care is often addressed in a vacuum, distinct from practices that support person-directed care. When actually, the clinical team is a vital part of any organization’s culture change journey.  This session will highlight how the nursing team is uniquely positioned to transform meaningless activity into meaningful engagement. Participants will explore how to transform engagement, by deconstructing those traditional nursing practices that put task ahead of the person, and instead create an environment where choice is optimized for each individual, where meaning is enriched for all, and the well-being of Elders and their care partners is strengthened.

Participants will be able to :

  • Name 2 ways that traditional nursing practices result in meaningless engagement for Elders;
  • Identify 2 ways that the Team Leadership Model can empower nurses to create an engagement culture; and
  • List 2 action plan steps that focus on transforming nursing practices that can foster meaningful engagement.

Learning Level: Intermediate

Living Environment:  SN, AL, CCRC/LP

Legend for Living Environment
SNSkilled nursing communities
ALAssisted living communities
SHSenior housing
CCRC/LPCCRC/Life plan communities
SmRCSmall residential care /Host homes
HCBSHome and community based services

May 3 – 4 – 5, 2018
Atlanta, Georgia
Buckhead Westin Hotel

Download the Registration Brochure

About the Conference

Schedule at a Glance

General Sessions

Deep Dive Sessions

Intensive Sessions

Lunch and Learn Sessions

Concurrent Sessions

Featured Speakers

The ChangingAging Tour

The Eden Alternative Awards

Eden’s Got Talent

Conference Information

Conference Registration

Registration Fees

Conference Hotel and Travel Information

Explore Atlanta, Georgia

Become a Sponsor or Exhibitor

Sponsorship Options and Benefits