The How of Change: What You Do Matters

November 29, 2014
Laura Beck, The Eden Alternative

It’s not just what you do, it’s how you do it. Change is always most effective when everyone who will be affected by the change has a part in shaping it. Learn how to achieve a high level of staff engagement in your change process by integrating the “science and psychology” of change into organizational improvement efforts. Learn how to ensure that your systems like start-of-shift huddles, change of shift hand-offs, and “ground-up” collaborative problem-solving are working effectively so that staff work well together in the day-to-day. Good teamwork and critical thinking every day is the foundation for effective staff engagement in any change process. The webinar will identify natural starting places, such as rethinking the use of alarms and individualizing the med pass, that reduce stress for staff and residents and allow for a more individualized approach to residents’ daily life.


Objectives Are:

  • Define the science and psychology of an effective change process
  • Identify 2 organizational practices and systems needed to foster a high level of staff engagement
  • List 2 key areas in daily operations that are natural ways to gain momentum in the journey to person-directed care


Barbara Frank, MPA, Co-founder of B&F Consulting, helps long-term care residences be better places to live and work. She has worked in the field for over 30 years, as an advocate for residents and a guide to leaders. She focuses on the how of change to help organizations improve their services and operations.

The live event for this webinar took place on May 18, 2011..

Click here to purchase this on-demand webinar.