Creating a Continuous Quality Improvement Culture
With a stronger participatory culture in place, teams are poised to make performance improvement an ongoing priority. By empowering team members to identify strengths and build on them, organizations are better equipped to notice what isn’t working and eliminate barriers to person-directed care over time. Making shared ownership in improvement processes a daily affair develops a powerful sense of shared ownership and an organizational commitment to reach further.
Providers across the entire continuum of care require performance improvement processes that produce high levels of accountability and yield high satisfaction over time. Leaders, who view person-directed care as a program, tend to separate it from quality improvement efforts. However, leaders, who see person-directed care through the lens of deep systems change, find it drives quality improvement and naturally engages the voices and choices of every member of the care partner team. The outcome is continued growth and a deeper sense of well-being for both employees and those being served.
Karen Schoeneman, Karen Schoeneman Consulting; Nicole Brackett, Homewatch CareGivers; and Tina Rein, Denali Center