Leadership: What You Do Matters
People matter most. This session presents an approach to leadership that offers proven, practical strategies participants can immediately implement to achieve staff stability, trigger a boost in employee morale and catalyze person-directed care. The actions of leaders play a significant role in creating organizational success. Staff stability and engagement is the foundation for clinical quality and individualized care. Through case studies, exercises, presentation and discussion, participants will learn and exchange key strategies to consistently deliver what people want – individualized, person-directed care delivered by focused, compassionate people.
Webinar Objectives are:
- List 5 specific management practices that generate positive staff, resident, and organizational outcomes.
- Identify 3 concrete strategies for assessing and developing staff’s relational and leadership skills.
- Define the link between person-directed leadership and the delivery of person-directed care and how to transform routine quality assurance meetings into engines for organizational improvement by broadening your scope of key performance metrics.
David Farrell, MSW, LNHA, has spent his entire career in the long-term care profession. He started as a nursing assistant to earn extra money for college. A nursing home administrator, quality improvement specialist, published author and member of the Pioneer Network Board of Directors, David has inspired long-term care leaders across the country to embrace person-centered care and caring workplace practices.
The live event for this webinar took place on March 16, 2011.