Product Availability and Display
Availability of merchandise may vary on this site. Some featured items may be available only in limited quantities or only while supplies last. We are not responsible for the display of any color, texture or detail of our products on your computer screen and cannot guarantee the accuracy thereof.
Digital Download products may require the use of an add on such as WinZip to open the files. Since downloaded products cannot be returned, they cannot be refunded. Please be sure you have the software to open the files before purchasing.
Product and Site Accuracy
We strive to include accurate and current information on the site. Occasionally there may be information on the site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. In the event a product ordered is no longer available or if the price has increased, we may decline your order or we may contact you to confirm whether you would like to continue with your purchase given the new availability or pricing information.
- Digital download products and products containing significant intellectual property, such as training/ workshop kits and Path to Mastery items are not returnable and non-refundable.
- You may return or exchange your online order within 30 days of purchase, excluding digital download products or other excluded products as noted above.
- The item(s) must be in its original condition.
- Shipping charges are non-refundable.
- You will be issued a refund to the original form(s) of payment including the cost of the item plus any applicable sales tax.
- In returning Canadian ordered merchandise you authorize the Canadian customs broker to submit a claim for duty and taxes to Revenue Canada on your behalf and to receive, endorse and deposit all such refunds. The Eden Alternative will refund the purchase price directly to you.
- If you wish to exchange an item, you will be refunded the cost of the original item(s) and issued a new order for the requested exchange item(s). If you have any other questions, please send an e-mail to firstname.lastname@example.org or call the Eden Alternative Home Office at 585-461-3951.
Damaged or Defective Items