Connecting Person-Directed Care to the Baldrige Healthcare Criteria

May 01, 2013
Denise Hyde

Culture change with The Eden Alternative strengthens quality across the organization. The Eden Alternative is about so much more than bringing in cats, dogs and birds to a nursing home. There are tools, resources, education, experts, consultants, guides, and much more that has been developed over the last 20 years based on the experiences of organizations implementing the Principles. The development process has not slowed down! If you have not made the connection between your organization’s quality efforts and what The Eden Alternative has to offer, now is the time to take a new look.

In 2012, Eden Mentor and Educator Sandra Place and Denise Hyde gave a presentation at the AHCA Quality Symposium. The topic of the presentation was how to connect person-directed care to the Baldrige Criteria for the Quality First awards. It was a great discussion as the participants began to align the hard work they are doing to change the culture of care with the award criteria. There is a strong linkage there. The process of driving culture change deep within organizational systems can meet the criteria for these awards.

A cross-walk tool has been developed for each AHCA/NCAL Quality Award Program. Each cross-walk tool lists the award criteria, how they connect to person-directed care, the Eden Alternative Principles that apply to the criteria and resources available to assist organizations in meeting the criteria. If your organization is working on culture change and applying for the Quality Awards, these cross-walk tools will help you prepare to meet the necessary requirements. It is guaranteed that this tool will stimulate discussions to further the journey and enhance quality across the organization.

  • AHCA/NCAL Bronze Award cross-walk tool
  • AHCA/NCAL Silver Award cross-walk tool
  • AHCA/NCAL Gold Award cross-walk tool

It is time for organizational leaders to view these awards as drivers of quality in their organization, not just a new way to be recognized in this comparative world. Culture change ideas and resources (including steps in the Path to Mastery Milestones) have great value and need to be included in the strategic plan, QAPI efforts, care plan meetings, all educational events, policies and procedures, job descriptions, hiring practices, welcoming rituals; basically all aspects of the organization. That is what the criteria for these awards demand. When there is alignment between culture change and quality, both quality of life and quality of care improve for the Elders. Culture change leaders are needed today … the status quo is no longer driving quality!

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